How to Report Street Light Outages

Phone: (605) 373-6979 Monday - Friday 8:00 a.m. to 4:30 p.m. -or- report online anytime by using the link on the right.

To assist the Electric Light Division in locating and repairing non-functioning street lights in the quickest manner possible, please be sure to identify the location of the light pole as precisely as you can. This will allow the workers to quickly attend to the problem light, and not spend additional time trying to determine which light is the problem when multiple lights are present in the same area.

The following information can greatly help when submitting a report:

Photo of a House NumberIn a Residential Area

Please provide a house number that is directly adjacent to the pole with the outage.

Photo of a Light Pole at an IntersectionNear an Intersection

In addition to the names of the streets, please provide the direction (N,S,E,W) and approximate distance from the intersection that the pole is from the corner.

 

Photo of a pole with a number tag on itOn Arterial Streets

Lights on arterial streets have an ID number plate on the pole. Please provide the name of the street the light is on, the nearest cross street, and if possible, the ID number on the pole tag if you are able to obtain it.