Billing Information

Water meters are read monthly to determine water consumption. Most meters are read remotely, which means a field technician does not have to enter your property. If an actual meter reading cannot be obtained, an estimated reading will be used. Usage is calculated in units of 100 cubic feet (CCF), which is equal to 748 gallons. Bills are generated monthly and are due 21 days after the bill date. Accounts will be assessed a late fee if payment is received after the due date.

Payment Options

Sioux Falls Utilities offers a variety of payment options:

  • In Person: Customers may pay bills at the Sioux Falls Utilities Billing Office, 1201 North Western Avenue, during regular business hours. There is a drop box by the front door for after business hours. (Please do not put cash in drop box.) 
  • By Mail: Sioux Falls Utilities provides a courtesy preaddressed envelope for mailing checks.  (Please do not mail cash.)
  • Automated Bill Payment Plan: (ACH) Monthly payments can be deducted from the customer's bank or savings account. Call or stop into the billing office to obtain an application, or download an application from the link on the right.
  • Online Bill Payment: utilities.siouxfalls.org
  • Interactive Voice Response (IVR): Call (605)-367-8131 (24 hours a day / 7 days a week).  We accept Visa, MasterCard, and Discover credit and debit cards.  Be sure to have your bill available to access your account and follow the simple phone prompts.
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