ADA Grievance Procedure
This Grievance Procedure is hereby established to satisfy the requirements of the Americans with Disabilities Act. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in employment practices and policies or the provision of services, activities, programs, or benefits by the City of Sioux Falls.
The complaint should be in writing and contain specific information about the alleged discrimination such as the name, address, & phone number of the complainant, and the location, and description of the problem, as well as the date on which the problem occurred. The City will make available an ADA Grievance Intake Questionnaire to individuals filing grievances. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted to the City by the complainant and/or designee as soon as possible but no later than 60 calendar days after the alleged violation occurred. All complaints should be submitted to:
Sharla Svennes, City of Sioux Falls ADA Coordinator
City Attorney’s Office – Human Relations Division
224 W. 9th Street
Sioux Falls, SD 57104
Voice: (605) 367-8745
TDD: (605) 367-7039
The City will schedule a meeting with the complainant to be held within 15 days of receiving the complaint (the parties may agree to a later date in writing if necessary). At the meeting the City’s ADA Coordinator and complainant will discuss possible resolutions. Within 30 calendar days following this meeting, the City ADA Coordinator will respond to the complainant in writing, and, where appropriate, in a format accessible to the complainant, such as large print, Braille, audio tape, or on electronic media. The response will explain the position of the City, and offer options for substantive resolution of the complaint when feasible.
In the event the complaint cannot be resolved by the City to the satisfaction of the complainant, the complainant will be provided with information on how to appeal the decision or file a discrimination complaint with the appropriate governmental agency.
All ADA complaints received by the City, responses by the City, and other records of resolution of the complaint will be retained by the City of Sioux Falls for a minimum period of three years from the date of the complaint.