City Offices Begin to Reopen to the Public

Beginning on Monday, May 18, 2020, City Hall and the City Center will reopen to the public in a limited capacity.

At City Hall, the service counter on the ground floor will reopen for public utility billing and public parking services. Customers using this counter will be asked to social distance until protective barriers are installed between employees and the public. Members of the public needing services from the offices of Human Resources, Human Relations, City Attorney, GIS and Finance will need to make appointments. Phone numbers for these departments are available at The Mayor’s Office has remained open throughout the COVID-19 response.

The service counter at the City Center will also reopen to the public for normal business. Customers accessing services at this counter will be asked to social distance while protective barriers are installed. People may be asked to schedule follow-up appointments for complex planning needs and permit applications. As a reminder, many permits can be processed online at

“Like many businesses, we have implemented innovative ways to deliver services over the past several weeks,” said Mayor Paul TenHaken. “We will continue to serve our community through this pandemic with a commitment to the safety and well-being of our customers and our employees.”

In addition to protective barriers, there will be increased cleaning of common areas and counter surfaces. Signage will be used to direct customers to maintain social distancing. People are asked to not access services in public buildings if they feel ill.

City Hall is located at 224 West Ninth Street, and the City Center is located at 231 North Dakota Avenue. Business hours for both are 8 a.m. to 5 p.m.

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