POM FAQs
- POM is a web-based application accessible via all major web browsers (Chrome, Safari, Firefox, and IE).
- POM will work on both Apple and Android smart devices with internet connection (iPad, iPhone, Galaxy, etc.).
- POM will work on any Apple or PC desktop/laptop with internet connection.
No, LWHs will need to provide their own devices as necessary.
- In short, POM streamlines the entry form with fewer required fields.
- Each pump out will still need a unique entry, as is currently required.
- We will discuss the new entry form in detail during individual training.
- Loads should be entered into POM at time of collection.
- All loads shall be recorded no later than the end of each day.
- Coupons will serve as a backup in the event technical issues occur.
- LWHs must notify our office immediately of any issues so they can be resolved.
- POM connects directly to our internal tracking software, which means any facilities pumped to date will already be in the system and searchable.
- Haulers add facilities to their profile making it easier to locate their regular customers.
- Customer and hauler information autofill each time a new record is created.
- Be sure to confirm customer is not already in system, by name or address.
- Contact our office at least one business day before scheduled cleaning to have new facility added.
- Haulers will not be able to add new facilities through POM.
- We recommend adding facility to your profile in advance of scheduled cleaning date.
- Facilities that cannot be hauled to the City will have a “(Z) or (WD)” behind their name.
- A list of current zero dischargers will be sent out quarterly to all LWHs
- It is the responsibility of all LWHs to confirm a facility is not a zero discharge.
- POM records and hauler invoicing will provide proof of pumping.
- Coupon copies will no longer be available.
- LWH’s billing invoice/receipt number can be included in POM entry for tracking purposes.
