The City is committed to maintaining the business operations and essential services while making efforts to protect the health of City employees and slow the spread of COVID-19. City staff will continue to work during this time while exercising CDC guidelines for social distancing and cleaning. The public can continue to access various services that the City provides online and over the phone. Office contact information is available at siouxfalls.org.
City of Sioux Falls Suspends Utility Service Disconnections for Residential Accounts During COVID-19
As our community comes together to respond to COVID-19, the City of Sioux Falls is taking steps to help provide customers uninterrupted access to utility services for water and/or electricity. The City is committed to the health and safety of the public and has suspended all utility disconnects due to non-payment of city-owned utilities until further notice. This adjustment applies to residential accounts.
The City also will start waiving utility service late fees for accounts beginning today. We will continue to work with customers now and into the future who may need extended payment options. This adjustment does not waive any current bills, and customers should make any efforts to keep accounts current as they are financially able.
“As part of our commitment to serve the community and deliver reliable services, we are here to support our customers during this challenging time,” said Mark Cotter, Director of Public Works.
For further information on payment options, call the City of Sioux Falls Utility Billing Office at (605) 367-8131.
For more information about the City’s response to COVID-19, visit siouxfalls.org/covid-19.
The City of Sioux Falls offers a variety of payment options for customers to conveniently pay their bill versus paying in person:
If you have an established online account or would like to create one, visit utilities.siouxfalls.org to pay your bill using a Visa, Mastercard, or Discover debit or credit card. If you wish to make a one-time payment, visit utilities.siouxfalls.org/OnlinePayment.aspx . You will need your customer number and account number to register or make a payment.
Make a Quick Payment by Phone
Call 605-367-8131 (24 hours a day/7 days a week) to pay using our automated phone system. The City accepts Visa, Mastercard, or Discover debit or credit cards. Be sure to have your bill available to access your account and follow the simple phone prompts.
Call 605-367-8131, 8 a.m. to 5 p.m., Monday through Friday, to speak with a customer service representative.
Pay by Mail
Sioux Falls Utilities provides a courtesy preaddressed envelope for mailing checks. Please do not mail cash.
Pay at a Drop Box
A drop box is located in the alley outside of City Hall, 224 West Ninth Street, in downtown Sioux Falls. Please do not place cash in the drop box. Contact the City of Sioux Falls Utility Billing Office at 605-367-8131 for more information.
Read Your Meter
Proper water usage and conservation is an effective method for all citizens to help manage our available water resources. Understanding your water usage and finding and repairing leaks on a timely basis will contribute to the overall management of our resources and save you money.