Reasonable Service Modification:
In accordance with guidelines provided by The Americans with Disabilities Act (ADA), it is SAM’s policy to provide reasonable service modifications when requested to do so by individuals with disabilities who, without such modification, would not be able to fully use SAM services, programs, or activities for their intended purpose. Requests for modifications are considered on a case-by-case basis and can be denied for one or more of the following reasons:
• Granting the request would fundamentally alter the nature of SAM’s service, programs, or activities;
• Granting the request could create a direct threat to the health or safety of others;
• Granting the request is not necessary in order for the requesting individual to access SAM’s service; or
• Granting the request would create an undue financial or administrative burden for SAM.
For information about Reasonable Service Modification for persons with disabilities to access SAM’s transportation network, please click here.